Call Center Executive (Inbound & Outbound)

About This Job

Company: BR Lanka
Location: Athurugiriya
Gender: Female
Age Limit: 20 – 30 Years

Position Overview

We are seeking a motivated and energetic Call Center Executive (Inbound & Outbound) to handle customer inquiries and conduct outgoing calls to clients. The ideal candidate should have strong communication skills along with basic IT knowledge.

Key Responsibilities

Handle incoming calls and respond to customer inquiries professionally
Make outgoing calls to follow up with clients and promote company services
Provide accurate information about IT services
Maintain call records and update customer databases
Coordinate with technical and sales teams
Ensure high customer satisfaction and service quality

Required Skills & Qualifications

Basic IT & Computer Knowledge
Basic knowledge of HTML, PHP, Java & WordPress
Good communication skills in English & Sinhala
IT Qualification (HND or Diploma)
University undergraduate in IT, Computer Science, Software Engineering, or a related field

Working Hours
Sri Lanka Time: Monday to Saturday (10.00 AM – 3.00 PM)

Work Mode

Work From Home
Work From Office

Apply Online

careers.brlanka.com

For More Information

? brlanka.com
? +94 72 555 7077
? 97/J, Bogahawatta Road, South, Hokandara 10118