SENIOR CUSTOMER CARE EXECUTIVES

Job description

REQUIREMENTS:

• A minimum of 2 years experience at a call center/ contact center or a similar business environment

• Age preferably below 27 years

• Passed GCE O/L, including Mathematics and English

• Passed GCE A/L

• A certification related to IT will be an added advantage

KEY RESPONSIBILITIES:

• Provide highly personalized and attentive service to meet the unique needs and preferences of high net-worth clients

• Address client inquiries, concerns, and issues promptly and effectively, ensuring resolutions that meet or exceed expectations

• Demonstrate a deep understanding of the products, services, and solutions available to high net-worth clients, offering informed advice and guidance

• Resolve complaints or issues promptly and efficiently, ensuring minimal disruption to the high net-worth clients

COMPETENCIES REQUIRED:

• Excellent verbal and written communication skills in Sinhala and English (Tamil would be an added advantage)

• Ability to deliver a superior service in the absence of physical presence of high net-worth clients

• Active listening skills and the ability to understand the needs of high net-worth clients and respond accordingly

• Problem solving and negotiation skills

• Ability to work under pressure on a 24/7 shift basis

• Flair for interpersonal relationships

• Basic IT skills

An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.

Chief Human Resource Officer Sampath Bank PLC, No. 110, Sir James Peiris Mw., Colombo 02. 

Job Location : Colombo
Company Name : Sampath Bank
Salary : 55,000 – 100,000 LKR

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