Job Introduction

One of our reputed clients in the freight forwarding and logistics industry is seeking motivated and customer-focused Air & Sea Freight Customer Service Executives to support customer operations, shipment coordination, and service excellence within a fast-growing international logistics environment.

Job Description

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.

• Monitor and respond to customer service inquiries, ensuring prompt and effective resolution of issues.

• Coordinate with internal departments including Sales, Operations, Logistics, and Finance to address customer requirements.

• Liaise with Airlines, Shipping Lines, and other service providers regarding shipment-related matters.

• Follow up on customer requests and ensure timely service delivery.

• Handle customer complaints professionally and escalate issues when necessary. • Maintain accurate records of customer interactions and service activities.

• Prepare and submit weekly customer service and operational reports to management.

• Support continuous improvement initiatives to enhance customer satisfaction and service quality.

BENEFITS:

• Attractive remuneration package.

• Career growth opportunities within the logistics and freight forwarding industry.

• Exposure to international trade and shipping operations.

• Professional and dynamic working environment. • Opportunities for learning and development.

Manpower Lanka Solutions (Pvt) Ltd. 12A, Ridgeway Place, Bambalapitiya, Colombo 04.

Job Requirements

• Diploma or Degree in Marketing, Business Management, Logistics, or a related field.
• Strong academic background with good results at G.C.E. Advanced Level.
• Minimum 1 year of experience in customer service, freight forwarding, logistics, shipping, or a related field.
• Participation in Customer Service Excellence training programs will be an added advantage.
• Good computer literacy with strong knowledge of MS Office applications.
• Familiarity with ERP systems or similar operational systems is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• Strong teamwork, coordination, and problem-solving skills.

How to Apply?

Email your CV to: local@manpowersrilanka.com
Call: 0117 387 882 | 0117 387 883

More information

Job Location : Colombo , Western Province , Sri Lanka
Country : Sri Lanka
City : Colombo
Job Type : Full Time
Company Name : Manpower Lanka Solutions (Pvt) Ltd
Salary : 60,000 – 80,000 LKR

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To apply for this job email your details to local@manpowersrilanka.com