SENIOR BANKING ASSISTANT: HELP DESK OFFICER – PFS UNDERWRITING DEPARTMENT

Website DFCC Bank PLC

Job description

You should ideally:

  • possess minimum of 4 years of experience in the relevant field

  • possess full or partial qualifications acceptable to the Bank

  • have basic knowledge of PFS products, services, processes, and policies and be familiar with banking systems

  • have the ability to use Microsoft Office applications (Word, Excel, Outlook) for basic documentation and communication

  • possess attention to detail and efficient record-keeping

  • possess excellent verbal communication and telephone etiquette, and be fluent in English and Sinhala, and preferably

  • Tamil

  • possess problem-solving ability and strong negotiation, interpersonal, and customer service skills have the ability to maintain confidentiality of information

You will be mainly responsible for:

  • managing help desk and credit-related queries by handling inquiries via phone and email and accessing Bank systems to provide accurate information

  • being assigned to 1st checker functions, including involvement in credit card, retail loan, and staff loan underwriting tasks.

  • identifying high-risk or policy-exception cases and escalating complex cases to appropriate authorities promptly

  • coordinating with internal stakeholders and delivering quality customer service by maintaining continuous communication with branch credit officers, PFS officers, bank staff, and other supporting units

  • maintaining records and MIS reporting by preparing daily/weekly reports on queries, issues, and performance

  • ensuring compliance by adhering to internal policies, KYC/AML guidelines, and regulatory standards when handling customer data

  • supporting process improvements by identifying recurring issues and recommending and supporting workflow improvements

A competitive remuneration package and other fringe benefits as well as structured career advancement opportunities and extensive training are on offer for the chosen candidate.

We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency. Any form of canvassing is discouraged.

Correspondence will only be with the short-listed candidates.

Click here to download the DFCC Bank application form and apply now via the below portal by 08th July 2026.

Chief Human Resources Officer
DFCC Bank PLC, 73/5 Galle Road, Colombo 03
website – www.dfcc.lk 

Job Location : Colombo
Company Name : DFCC Bank PLC
Salary : 60,000-190,000 LKR

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To apply for this job email your details to recruit@dfccbank.com